Overview

Trajector helps the underserved and at-risk disabled population in their quest to receive all the disability benefits they medically, legally, and ethically qualify for from both government and private entities. We develop medical evidence that helps our clients navigate the complex disability benefits journey to improve their life trajectory.

Job Overview

We are seeking a meticulous and highly skilled Senior Technical Writer to join our Product and Engineering team. The ideal candidate will have a passion for their craft, experience with software development teams, excellent communication and collaboration skills, with a proven track record of delivering high-quality documentation to both internal and external stakeholders. As a Technical Writer at Trajector, you will play a critical role in ensuring that our products and teams are effectively supported through comprehensive documentation.

About Our Perks, Compensation, & Benefits

• Competitive compensation range of $80,000 - $90,000 per year plus quarterly bonuses based on performance with total compensation at a range of approximately $100,000 - $112,000 per year.
• Medical, dental, vision, 401k program, and more. 
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

Responsibilities

• Write internal and external release notes to communicate product updates and enhancements.
• Help us continually improve our authoring and production tools and processes.
• Gather information from subject matter experts and translate complex concepts into simple, polished, engaging content.
• Work closely with cross-functional partners to evaluate current content and develop strategies for improvement.
• Create and maintain knowledge base articles to support customer and team self-service and internal knowledge sharing.
• Develop and update documentation including user guides, API documentation, process documentation, and technical specifications.
• Collaborate across the organization and teams to provide visibility into releases and articulate the value delivered to stakeholders.
• Work closely with go-to-market teams to ensure high-value documentation is delivered.
• Translate complex technical implementations into clear and concise content for non-technical audiences.
• Embrace a lean approach to documentation, focusing on delivering valuable content efficiently.
• Work independently to prioritize tasks and meet deadlines in a fast-paced environment.
• Demonstrate a strong bias toward process automation to streamline documentation workflows.
• Continuously improve documentation processes to enhance effectiveness and efficiency.

Qualifications

• Bachelor's degree in Communications, Computer Science, or related field (or equivalent experience).
• 10 years proven success working with Product, Engineering, and go-to-market teams as a technical writer in a software development environment.
• Exceptional written and verbal communication skills
• Familiarity with Agile development methodologies
• Experience with change management, version control systems and concepts (e.g., Git) and documentation tools (e.g., Markdown, DITA)
• Familiarity with web applications.
• Experience with version control systems, knowledge bases, project management tools.
• Ability to understand complex technical implementations and effectively communicate about them to diverse audiences
• Ability to work independently, proactively, within deadlines and taking ownership of projects.
• Demonstrated ability to prioritize tasks and manage multiple deadlines effectively.
• Experience with process automation tools and a strong bias toward automating repetitive tasks.
• A focus on continuous improvement and a proactive approach to identifying opportunities for enhancement.
• Excellent collaboration skills and the ability to work effectively with cross-functional teams.
• Meticulous attention to detail to ensure accuracy and consistency across all documentation.
• A collaborative mindset, drive to create and improve processes, and willingness to support team members on their projects as needed.
• Experience and proven ability in self-managing a high volume of tasks, priorities, and set yourself high standards of accuracy, proficiency and precision.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.